Create Customer Journey Map. What they always do is identify key interactions that the customer has with the organization. Also you can use massive customer journey map symbols and elements from libraries in left menu to customize your customer journey mapping.
This benefits both your clients and your bottom line. It allows you to capture the path that a customer follows when they buy a product sign up for a service or otherwise interact with your site. With the help of a customer journey map you can get a sense of your customers motivations their needs and pain points.
With the help of a customer journey map you can get a sense of your customers motivations their needs and pain points.
Using EdrawMax to create your own customer journey map. You will create a unique map for each persona. As you can see above they start the customer mapping process by defining the behavioral stages a typical customer goes through. A customer journey map tells the story of the customers experience.
