Customer Experience Mapping Template. This template is designed to tie in with the chapter Customer Experience Mapping. It allows you to capture the path that a customer follows when they buy a product sign up for a service or otherwise interact with your site.
We recently ran one of our services through the customer journey mapping process. You shouldnt need coding know-how to contribute to a customer journey map so whatever tool you use should offer easy design functionality. This template allows you to put the user or customer front and center.
It allows you to capture the path that a customer follows when they buy a product sign up for a service or otherwise interact with your site.
Customer experience mapping is the process of discovering how your customers or new users engage with your product service or brand. 70 customer journey map impact map and persona templates divided by categories. Day in the Life. The hardest part of customer journey mapping is getting started.
