Customer Journey Map Contoh. The first slide shows the customer engagement process from the identification of a need through the research and purchasing steps and then the post-purchase steps. In essence a customer journey map is really quite a simple concept.
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Saya juga baru mengetahuinya beberapa waktu yang lalu. Pernah dengar istilah Customer Journey Map CJM. You cant begin to create your customer journey map until you ask yourself why you need one in the first place.
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Contoh di bawah ini seolah-olah bisnisnya bernama Kocheng dan jualan berbagai kucing import. A customer journey map is a visual representation of the key highlights of a customers experience with a company product or service. Jenis Customer Journey Mapping ini cocok untuk dapat mengetahui inti dari permasalahan customer journey pada saat ini. A customer journey map tells the story of the customers experience.
