Customer Journey Mapping Example. Defining user journey stages. To fully grasp how customer journey maps can be created and used it helps to see a few good examples of them in action.
An Example Of An Employee Experience Journey Map Created In Uxpressia Customer Journey Mapping Online T Customer Journey Mapping Journey Mapping Experience Map from www.pinterest.com
For example the customer journey map may go into more depth on shortlisting options and providers post-sales support and relationships with account managers after the sale. It is constructed in an interesting and simplified way and shows the analysis of a flight to the New York City. This can include media social product service environment and communication related experiences.
We wont go into details of creating personas well leave it for another post.
Customer journey mapping CJM is a powerful tool that enables you to experience your business from your customers point of view. Theres also assistance setting goals and help with content mapping content distribution templates as well as ideas on how to measure those KPIs so you can ensure. Download a free editable customer journey map template. More examples of customer journey mapping are available for Expert members in the Customer Persona Toolkit.
