Customer Journey Mapping Examples. Heres a basic customer journey map example for one of the personas purchasing a laptop for business use your personas might be less or more generic. Every business has a set of customers that go through pain points as shown in this customer journey map example from Heart of the Customer which follows the customer personas trail and their rate of satisfaction.
Customer Journey Map For Other Retail Customer Journey Mapping Journey Mapping Journey from www.pinterest.com
Herein the purchasing habits situations and the importance of satisfaction are highlighted diligently. Whatever its form the goal is the same. This example includes goals relating to the people devices touchpoints and environments that the students would ideally interact with.
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This customer journey map is based on the future state model. By day he helps Fortune 500 companies level up their competitive advantage through great UX. Define Your Persona Defining personas is a crucial part in customer experience service and journey mapping in particular. They may also be heavily based on market research.
