Journey Mapping Tools. By understanding the customer journey you can improve customer retention and increase the conversion rates. The customer journey mapping tool is just the tip of the iceberg of what you get with Visual Paradigm.
Gliffy or a similar tool. While youre at it try to add some order and structure to the journey map. Visual Paradigms online Customer Journey Mapping tool helps you streamline the UX initiatives and automate the entire information acquisition process.
Read this article by Techfunnel to know more about such best tools.
You can zoom-in on a single customer journey in a specific channel. Transformation is a customer journey mapping tool that enables users to gather customer experience touchpoints and map them into the journeys. I think its the tool that best fits the needs of most customer experience professionals at this moment. Increase cross-functional alignment with collaborative customer journey mapping.
