Journey Mapping. Journey mapping can open up rich discussion but try to avoid delving into the wrong sort of detail. Customer journey mapping software helps to streamline strategic business planning.
Customer journey maps may focus on a particular part of the story or give an overview of the entire experience. In this post well cover five templates from Miro to help you get started with this. It outlines the thoughts feelings and actions the university wants its students to be having and the touch points devices people and environments it wants students to be interacting with.
Customer journey mapping software helps to streamline strategic business planning.
As you go through this process the map you create should look like a linear diagram outlining the stages of the customer journey and the emotions customers experience throughout those stages. Next the timeline is fleshed out with user thoughts and emotions in order to create a narrative. Customer journey mapping software helps to streamline strategic business planning. Customer journey mapping especially at an enterprise level can quickly grow to be very complex.
