Patient Journey Mapping Healthcare. A journey map provides a holistic and graphical overview of the various touch points a customer has with a product or service. This paper provides a practical framework for using this versatile and simple technique in hospital.
Better at delivering care better at understanding the patients wants and needs and better in aligning teams and departments to create an outstanding experience for patients. Patient journey mapping is a way of visualizing the service experiences of patients over time. A journey map provides a holistic and graphical overview of the various touch points a customer has with a product or service.
Patient journey mapping also called healthcare process mapping is an exercise that healthcare leaders use to better understand how patients interact with a hospital or health system throughout their care journey.
The limited applicability of patient journey methodologies which cannot evaluate services against all health service standards The frequency of assessments which would need to be determined How patient journey methodologies could be used to adequately represent the scope of the health service organisation. Patient Journey Mapping allows an organisation to reconfigure their resourcing and approach to care based on the experience of the patient documented through the patients perspective. It leverages data from various sources such as your. The only difference is that patient journey mapping incorporates a human element the patient experience.
