Patient Journey Mapping Tools. Journey mapping as a tool to transform patient experience The Challenge More than 600000 total knee replacements are performed annually in the United States making it one of the most common major surgical procedures. This project investigated what works well and what needs improvement in the health system for Aboriginal people who travel for hospital and.
Jul 1 2013 - Patient journey mapping Tools and Templates Health Service Co-Design. Using these insights businesses can create strategies to improve their customers experience and develop a better understanding of what they want. Increasing Online Sales with Customer Feedback.
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