User Journey Maps. User Story Mapping is a common Agile Delivery technique by Jeff Patton that drives the big picture view for delivery teams while enabling milestone planning. A customer journey map also known as a user journey map is a visual representation of the path a user takes from beginning to end in accomplishing a specific goal with your product.
While user journey maps come in all shapes and formats commonly its represented as a timeline of all touch points between a user and a product. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else. Then list out each touchpoint that customers have with the product in sequential order and fill in gaps with potential new touchpoints.
As Sam Walton says There is only one boss.
A Customer Journey map is a visual or graphic interpretation of the overall story from an individuals perspective of their relationship with an organization service product or brand over time and across channels. Defining user journey stages. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else. A huge list of 144 of easy-to-use customer journey mapping templates and examples for user researchers UX designers PMs and CX teams.
