Website User Journey Map Template. Creating a user journey map has many benefits for both your users and your team. A journey map will help you discover friction points for the user and opportunities to improve user experience.
Based on real projects and developed by professionals with the highest level of CX- expertise these templates are great starting points for all kinds of services. While journey maps can cover all interactions with a business this post focuses on how to build a map to optimize your website. Identify the point of view.
Smaply is made specifically for mapping out customer experiences so it has all the features you need to jump right into your first map.
Click use as customer journey map template to make edits and add data related to your business. Download our Customer Journey Map Template here. It visualizes how a user interacts with a product and allows designers to see a product from a users point of view. A user journey map template.
